Villegas, who has been using DispatchPlus for about three months, also likes that the dispatcher can send a text explaining task-specific information to one officer instead of broadcasting it across the push-to-talk radio, forcing everyone to listen. "We know these guys are actually doing their jobs," he said. Plus, he said, GPS tracking holds employees accountable. In addition, users can communicate not just with other radio users but also with cellphones and email addresses. It prioritizes dispatcher calls by urgency, and it allows employees to clock in and out on the radio. To address these problems in Houston, DispatchPlus has a tech-savvy spin for an old favorite: the push-to-talk radio.ĭispatchPlus takes the traditional two-way radio and adds GPS tracking. And they can distract employees when used for playing games or texting while driving. They can't be heard over clanking machinery. Smartphones get cracked when worn on the belts of construction workers. (For the Chronicle/Gary Fountain, October 19, 2015) Gary Fountain/For the Chronicle Show More Show Less High Protection Security Corp., a private security company, has been using DispatchPlus for about three months. Houston was the first market where this product was rolled out. In addition to instant two-way communication, it has GPS tracking, prioritized queuing for the dispatch call center and the ability for employees to clock in and out. DispatchPlus is the next generation of push-to-talk technology. (For the Chronicle/Gary Fountain, October 19, 2015) Gary Fountain/For the Chronicle Show More Show Less 4 of4 Jose Rodriguez of High Protection Security Corp., using DispatchPlus technology as he patrols Willow Creek Apartments. Gary Fountain/For the Chronicle Show More Show Less 2 of4 DispatchPlus is "a virtual, private network for business." Gary Fountain/For the Chronicle Show More Show Less 3 of4 Eduardo Morelos of High Protection Security Corp., using DispatchPlus technology while directing traffic at the entrance to Willow Creek Apartments. If a client calls with an issue, the dispatcher can locate the closest employee and quickly get that security officer to the site. 1 of4 Jose Rodriguez of High Protection Security uses DispatchPlus technology.
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